All replacement parts are available for purchase on our website. Click here to buy the parts now. Below is a diagram of the complete part listing to help you ensure you purchase the correct replacement part.
If a part on your iWALK arrived broken or broke due to normal use it may be covered under warranty. Please see below for details:
First, please determine if the issue is covered under warranty. You can find our complete warranty policy below.
Next, we need to gather some information from you so we can ensure we get the correct replacement part sent to the correct location as quickly as possible. Please complete the warranty form on our website. But before you do, please gather the following information:
• Your purchase receipt or invoice, in digital format
• The address where you want the replacement parts sent
• The serial number on your iWALK crutch (Please see below for a picture of where you can find the Serial Number)
• A detailed description of the issue you are experiencing with your device
• Optional - but very helpful - Any digital photos or videos showing the issue you are experiencing
You will be asked to select your iWALK crutch model, after which you will be directed to the correct warranty form. When you are done, your information will be automatically sent to us for immediate processing.
If you have any questions about this process and would like to talk to one of our customer service representatives, you can reach them at 562-653-4222 option 3. Customer service hours are from 8:00 AM to 4:00 PM PST.
iWALKFree, Inc. Limited Manufacturer’s Warranty
The Limited Warranty is an expression of our confidence that iWALKFREE will offer you dependable, reliable and comfortable use. iWALKFree, Inc., the manufacturer guarantees the original purchaser of our products as follows
IWALK CRUTCH WARRANTY POLICY AND LIMITATIONS
What is covered
This warranty covers the original purchaser from any defect in material and workmanship for a period of 120 days from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.
If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.
Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.
This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.
This warranty does not apply to product that is purchased or transported outside of the country of final delivery.
This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.
Warranty claims for replacement parts must be made through iWALKFree, Inc. directly by clicking here. You can also contact us at firstname.lastname@example.org of by phone at 562 653-4222 (M-F 8:00am – 4:00pm Pacific time).
For warranty claims for return of crutches, click here. Please note that due to credit card company rules, returns must be made to the same company where you purchased your iWALK crutch.
Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.