PLEASE NOTE, IF YOU PURCHASED FROM AN AUTHORIZED RESELLER OR ON AMAZON, WALMART, OR EBAY YOU WILL HAVE TO GO THROUGH THE PLATFORM FROM WHICH YOU PURCHASED IT. Since you purchased your iWALK elsewhere we are unable to provide you with a refund because we did not originally receive your payment.
We’re so confident that you will love hands free / pain free mobility that, in addition to our standard 120-day warranty, we provide a 30-day satisfaction guarantee. If you are not completely satisfied with your iWALK crutch, you can return it within 30 days. Exclusions may apply, so please read the entire policy below for details.
Due to the temporary usage nature of the device, iWALKFree cannot make exceptions after the 30-day period.