Does your foot tread look like this?
If the condition you’re experiencing is the same, then luckily your tread is undamaged – it likely caught on something during use and has become misaligned. Luckily we have a very quick and easy fix for this problem.
In order to keep you iWALKing the first step is to uninstall and reinstall the foot tread.
We have experienced a few instances where the foot tread then continues to pull apart from the foot as in this example. So we are already working on a fix in production.
If the problem persists, we found that if we removed a couple of the lugs in the foot tread this issue would not happen. Below is a video showing you how to fix the issue.
This is a relatively easy modification to make by just using wire cutters. If you do wish to try this please be careful when removing the lugs. If you don't want to make this modification, we definitely understand and are happy to proceed with a warranty.