Does your foot tread look like this?
If the condition you’re experiencing is the same, then luckily your tread is undamaged – it likely caught on something during use and has become misaligned. Luckily we have a very quick and easy fix for this problem.
In order to keep you iWALKing the first step is to uninstall and reinstall the foot tread.
Below is a video showing you how to fix the issue.
If you continue to experience the issue we are happy to proceed with a warranty.