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Technical Support

Frequently Asked Questions about iWALK Crutch assembly, fitting, and use

Assembly

  • How do I assemble the iWALK3.0?
  • iWALK3.0 Diagram
  • How do I remove the black buckle of the strap from the iWALK?
  • The push button springs in the support tubes are missing or stuck inside, how can I fix this?

Fitting

  • How do I fit the iWALK to myself?
  • How do I adjust the height of the lower assembly?
  • How do the straps work?
  • How do I switch the foot for my left leg?

iWALKCrutch Use

  • I feel unstable, do you have any tips for me?
  • How do I walk up or down stairs on my iWALK crutch?
  • Can I sit down while wearing the iWALK?
  • The black straps on my iWALK3.0 continue to loosen up, is there something I can do to help?
  • The foot tread is pulling apart from the foot, how can I fix this?
  • The foot on my iWALK keeps moving/rotating when I walk, how do I keep it in place?
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Qualifications for Use, Warranty & Return, Technical Support